1 Day Onsite Customer Service Training for Gauteng Hotels, Lodges, Boutique Hotels & Guesthouses

We are offering a 1-day extensive customer service training to hotels, game lodges, boutique hotels, wedding venues, guesthouses and restaurants. This 1 day onsite training costs R3 500 and we train up to 20 staff members. Yes, we conduct it at your venue. Whether you would like to call it a refresher course for your staff or you would like to step up the customer service experience at your establishment, we will help you get the best out of the training. Our customer service training contains the following:

Importance of the Customer

  • Customer as a source of revenue
  • The Impact on the Organisation
  • Customer satisfaction and company profitability
  • Annoying Habits
  • Anticipating Guest Needs
  • Maintaining good customer care
  • Confidentiality of Company and Guest Information
  • Personal Presentation
  • Personal development

Customer Service

  • Greeting of guests
  • Promoting facilities and services
  • Guest Expectations
  • Guest reaction to poor customer service
  • Guidelines for superior guest care
  • Customer care in other fields and industry
  • Improving customer care
  • Effective Communication
  • Range of Guests

Customer Complaints

  • Advantages of Complaints/Customer feedback
  • Methods of dealing with customer related issues
  • Range of customer complaints
  • Common Guest Complaints
  • Methods to satisfy irate guests
  • Guest Complaints Procedure
  • Written complaints
  • Documenting Complaints
  • Complaint Follow Up Action
  • Do’s and Don’ts of customer complaints
  • Complaints practices
  • Requirements for Superior Guest Care

Referral of Customers/Customer Complaints

  • Dealing directly with guests
  • Referring guests
  • Complaints occurring outside work area or authority

Would you like to take advantage of this special? Please email us on training@samhospitality.co.za or call 082 765 9238.

PLEASE NOTE THAT OFFER IS VALID FOR HOSPITALITY ESTABLISHMENTS IN GAUTENG ONLY!!!

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Training for Hotels, Lodges, Game Lodges, Boutique Hotels, Guesthouses & Restaurants

Are you running a hotel, game lodge, boutique hotel, self catering chalets/ apartments, guesthouse, restaurant  or any hospitality establishment and you wish to train your staff? Then you are at the right place. We train hotel staff in the following departments:

  • Food & Beverage – A la Carte / Banqueting Waitrons and Restaurant Supervisors, Housemen, etc
  • Beverage Department – Bartenders and Bar Assistants, Drink Service Assistant, etc
  • Rooms Division – Room Attendants, Housekeepers, Cleaners, Laundry Assistants, etc
  • Front of House – Receptionists, Concierge, Porters, Night Auditors, Reservations, Duty Managers, Front Office Managers, etc

Our programs are designed to assist 3 – 5 Star Hotels, Resorts, Lodges, Self-Catering Units/ Apartments, Guesthouses, Conference Centres, Wedding Venues, Restaurants, etc to maintain high standards of service and quality. Staff will be trained to the latest trends and equipped with product knowledge and skills to help them set your hotel apart from your competitors. We have a great footprint in training hotels and lodges around South Africa and neighbouring countries. Training can either be held on site or at a location of your choice.

The costs of in-house training will depend on the duration of the program and the number of facilitators required. Each program is designed to meet each establishment’s needs and with a minimum of 8 and maximum of 20 participants per group.

There are 2 ways to run our in-house training:

Standard Service

  • Choose from Sam Hospitality Training Academy fixed programs and run training on your premises.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R5 500 per day, excluding travel expenses.

Customized Service

  • Tailor an existing program to your requirements.
  • Incorporate our mystery guest/ shopper programme/ pre training evaluation, consultation and guest reviews to get precisely the training your establishment needs.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R7 000 per day, excluding travel expenses.

Please note that if you do not provide accommodation, we charge an extra R1 200 per night.

Why in-house / onsite training?

  • Cost saving and hassle-free – Your company saves a lot on travel expenses and accommodation costs for your staff. You do not have to go through the trouble of looking for accommodation and arranging for travel.
  • Training programs are tailor-made to suite your establishment’s specific needs.
  • You maintain control of the training – You have the freedom to decide the duration of the training. You choose less busier times so as not to jeopardize daily operations.
  • You save on your training budget. The more staff you have to train, the bigger you save.
  • Everyone stays on-site and is accessible when needed.
  • You, as the manager has the opportunity to sit in, observe and contribute.
  • You can combine your staff training with staff from other branches or neigbouring hotels.
  • Staff is trained at the venue they are familiar with, using the equipment they used in their everyday life.
  • You can even participate with other branches, hospitality establishments, et
  • Training increases staff motivation and team building within departments.
  • Participants return from the training feeling refreshed and more enthusiast about their job.

If you have any questions regarding our training programs or you would like to receive a quote, please contact me directly or alternatively visit http://www.samhospitality.co.za or our sister website http://www.hotelstafftraining.com. I am also attaching a copy of the different programs we do. Establishments are free to mix and match to choose programs that will best suit their needs. If you have less than 5 staff members to train, we can train them at our Johannesburg offices. We will assist with accommodation.

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Training for new guesthouses

Are you opening a new guesthouse? Let us help you with training so that you lay a solid foundation from the onset. Email us on training@samhospitality.co.za or call 082 765 9238

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Training for new hotels

Are you opening a hotel soon? Lets us train your staff to ensure top quality service. Contact us on training@samhospitality.co.za or csll +27 82 765 9238

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Training for hotels

Are you looking at training your hotel staff in 2016? Why don’t you leave it to us while you focus on the bigger things! We will train you staff at the comfort of your hotel, thus saving you lots in travel and accommodation costs.

Email us on training@samhospitality.co.za or call 082 765 9238

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Onsite Training to Hotels Resorts and Game Lodges

Did you know that we offer on-site / in house training to any hotel, game lodge, resort or restaurant in any of the following countries: South Africa, Lesotho, Swaziland, Botswana, Mozambique, Madagascar, Mauritius, Seychelles, Namibia, Zimbabwe, Zambia, Malawi, Angola, Tanzania, Zanzibar, Maldives, Uganda, Kenya, Democratic Republic of Congo (DRC), Rwanda, Ghana, Nigeria, Ethiopia, Eritrea, Qatar, Dubai, Thailand? Email training@samhospitality.co.za or call +27 82 765 9238 for a quote!

You can also visit our sister website http://www.hotelstafftraining.com

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Hotel Training South Africa

Book your hotel staff training now for 2016 and make huge savings! Training takes 5 – 10 days. Email training@samhospitality.co.za for more information.

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Start-Up Training Package

Start-Up Training Package

This package is ideal for hospitality establishments that need pre-opening staff training or establishments that just opened and need expert advice on running their establishment.

This package includes the following:

  • In-house training for staff (both theory and practical).
  • Mystery guest programme (if needed), pre training evaluation, consultation and guest reviews to get precisely the training needed for your establishment.
  • Expert advice on choosing a suitable Property Management System (PMS), Point of Sale System (POS), Telephone Management System and advice on Marketing.
  • A FREE WEBSITE design with your desired domain name, e.g. http://www.yourestablishment.co.za (domain subject to availability).
  • 1 year FREE web hosting.

Ideal for new hotels, resorts, game lodges, guesthouses, wedding venues, self catering apartments and other hospitality establishments. Email us on training@hotelstafftraining.com or call +27 82 765 9238 to enquire more about our Start-Up Package.

We offer onsite training to hotels hospitality companies in South Africa, Lesotho, Swaziland, Mozambique, Zambia, Botswana, Namibia, Malawi, Madagascar, Mauritius, Seychelles, Tanzania, Zanzibar, Maldives, Uganda, Kenya, Eritrea, Qatar and many more other countries.

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Hotel Training 2016

Hotel Training Needs?

Looking at taking your hotel, lodge or resort to the next level? Book your staff training now for 2016. If you have 8 or more staff members, we will offer training in-house.

There are 2 ways to run our in-house training:

Standard Service

  • Choose from Sam Hospitality Training Academy fixed programs and run training on your premises.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R3 500 per day, excluding travel expenses.

Customized Service

  • Tailor an existing program to your requirements.
  • Incorporate our mystery guest/ shopper programme/ pre training evaluation, consultation and guest reviews to get precisely the training your establishment needs.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R5 500 per day, excluding travel expenses.

Please note that if you do not provide accommodation, we charge an additional R1 200 per night. Prices are subject to change, depending on your area

Why choose our in-house / onsite training?

  • Cost saving and hassle-free – Your company saves a lot on travel expenses and accommodation costs for your staff. You do not have to go through the trouble of looking for accommodation and arranging for travel.
  • Training programs are tailor-made to suite your establishment’s specific needs.
  • You maintain control of the training – You have the freedom to decide the duration of the training. You choose less busier times so as not to jeopardize daily operations.
  • You save on your training budget. The more staff you have to train, the bigger you save.
  • Everyone stays on-site and is accessible when needed.
  • You, as the manager has the opportunity to sit in, observe and contribute.
  • You can combine your staff training with staff from other branches or neigbouring hotels.
  • Staff is trained at the venue they are familiar with, using the equipment they used in their everyday life.
  • You can even participate with other branches, hospitality establishments, et
  • Training increases staff motivation and team building within departments.
  • Participants return from the training feeling refreshed and more enthusiast about their job.

Contact us now on training@hotelstafftraining.com or training@samhospitality.co.za

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Palm Park Hotel | Lephalale, Limpopo | In-house Training

Congratulations to Palm Park Hotel! This amazing 113 room 3 star hotel in Lephalale, Limpopo had staff recently undergoing our 5 star in-house 2-week training program. We covered the following departments:

  • Front Office Managers
  • Receptionists & Reservationists
  • Room Attendants
  • Housekeepers
  • Porters
  • Nigh Auditors
  • Banqueting

We wish to thank the management and staff for affording us the opportunity to share our knowledge. We really enjoyed our time there. Keep up the good work!

Palm Park Hotel can be found on http://www.palmpark.co.za or 014 763 4385. We highly recommend this hotel if you are travelling to Lephalale or Medupi Power Station.

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