Month: October 2015

Palm Park Hotel | Lephalale, Limpopo | In-house Training

Congratulations to Palm Park Hotel! This amazing 113 room 3 star hotel in Lephalale, Limpopo had staff recently undergoing our 5 star in-house 2-week training program. We covered the following departments:

  • Front Office Managers
  • Receptionists & Reservationists
  • Room Attendants
  • Housekeepers
  • Porters
  • Nigh Auditors
  • Banqueting

We wish to thank the management and staff for affording us the opportunity to share our knowledge. We really enjoyed our time there. Keep up the good work!

Palm Park Hotel can be found on or 014 763 4385. We highly recommend this hotel if you are travelling to Lephalale or Medupi Power Station.

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Hotel Training

Are you ready to take your hotel to it’s next level? Then book a training for your staff with us in 2016.

We train hotel staff in the following departments:

  • Food & Beverage – A la Carte / Banqueting Waitrons and Restaurant Supervisors, Housemen, etc
  • Beverage Department – Bartenders and Bar Assistants, Drink Service Assistant, etc
  • Rooms Division – Room Attendants, Housekeepers, Cleaners, Laundry Assistants, etc
  • Front of House – Receptionists, Concierge, Porters, Night Auditors, Reservations, Duty Managers, Front Office Managers, etc

Our programs are designed to assist 3 – 5 Star Hotels, Resorts, Lodges, Self-Catering Units/ Apartments, Guesthouses, Conference Centres, Wedding Venues, Restaurants, etc to maintain high standards of service and quality. Staff will be trained to the latest trends and equipped with product knowledge and skills to help them set your hotel apart from your competitors. We have a great footprint in training hotels and lodges around South Africa and neighbouring countries. Training can either be held on site or at a location of your choice.

The costs of in-house training will depend on the duration of the program and the number of facilitators required. Each program is designed to meet each establishment’s needs and with a minimum of 8 and maximum of 20 participants per group.

There are 2 ways to run our in-house training:

Standard Service

  • Choose from Sam Hospitality Training Academy fixed programs and run training on your premises.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R3 500 per day, excluding travel expenses.

Customized Service

  • Tailor an existing program to your requirements.
  • Incorporate our mystery guest/ shopper programme/ pre training evaluation, consultation and guest reviews to get precisely the training your establishment needs.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R5 500 per day, excluding travel expenses.

Please note that if you do not provide accommodation, we charge an extra R600 per night.

Why in-house / onsite training?

  • Cost saving and hassle-free – Your company saves a lot on travel expenses and accommodation costs for your staff. You do not have to go through the trouble of looking for accommodation and arranging for travel.
  • Training programs are tailor-made to suite your establishment’s specific needs.
  • You maintain control of the training – You have the freedom to decide the duration of the training. You choose less busier times so as not to jeopardize daily operations.
  • You save on your training budget. The more staff you have to train, the bigger you save.
  • Everyone stays on-site and is accessible when needed.
  • Staff is trained at the venue they are familiar with, using the equipment they used in their everyday life.
  • You can even participate with other branches, hospitality establishments, etc
  • Training increases staff motivation and team building within departments.
  • Participants return from the training feeling refreshed and more enthusiast about their job.

If you have any questions regarding our training programs or you would like to receive a quote, please contact us on

If you have less than 5 staff members to train, we can train them at our Johannesburg offices. We will assist with accommodation.



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Hotel Pre-opening Training

Are you planning to open a lodge, hotel, resort, guesthouse, conference centre, wedding venue or restaurant? Let us offer you our amazing hotel pre-opening staff training package for 2016! Email us on or call 082 765 9238 to discuss your needs.

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Hotel Staff Training 2016

Dear Hotel, Resort or Lodge Manager,

Are you looking at training your staff in-house / onsite in 2016? Talk to us now to arrange for your employees training. Email or call +27 82 765 9238

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Room Attendants Training | Housekeeping Training | Hotels | Game Lodges

Are you looking at improving the standards in your housekeeping department? Then you are at the right place. We will train room attendants, cleaners, housekeepers, laundry assistants and house persons for your hotel, resort or game lodge. Please note that we provide onsite / in-house training to establishments that have 8 or more staff to train. Whether it’s an existing property or pre-opening, we will assist you.

Email or call +27 82 765 9238 to discuss your training needs with us.

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5 Star Waiter Training

Are you looking at training your waitstaff? We offer 5 star training programs, whether your hotel, game lodge, resort or restaurant is 3, 4 or 5 star. If you have 8 or more staff to train, we will come to deliver the training onsite/ in-house!!!

Email for a quote / more info

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Hospitality Training |Hotels | Resorts | Game Lodges

Are you looking at training your hospitality staff? Let us help you get the best out of it while you focus on the bigger issues. If you have 8 or more staff members to train, we will come to your establishment to offer training on-site / in-house. We offer training to any hotel, resort or game lodge in any of the following countries:

South Africa, Botswana, Lesotho, Swaziland, Mozambique, Zimbabwe, Zambia, Namibia, Malawi, Mauritius, Madagascar, Seychelles, Maldives, Tanzania, Zanzibar, Democratic Republic of Congo (DRC), Uganda, Kenya, Ethiopia, Eritrea, Ghana, Nigeria and many more.

Contact us on to discuss your training needs.

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