Butler Service Training

The butler service training is a 5 day program and it consists of the following: CUSTOMER RELATIONS • Customer Relations • Developing Rapport with Customers / Guests • Complaints and Queries • Guest Requests • Delegation of Work VIP GUEST SERVICE • VIP Satisfaction • Guest Confidentiality • Working in VIP and Guest Areas • Record Keeping HOTEL FACILITIES AND SERVICE • Hotel Facilities Offered • Turn-down facilities • Courtesy bar / lounge • Room service • Breakfast & Dinner • Other Features • Local Services • News Issues • Demonstrating Facilities • Laundry Services • Pressing Services • Polishing Shoes • Guest Repairs • Organising the Services VIP GUESTS AND EXECUTIVE AREAS • Dealing with VIP Guests • Packing Procedures • Interrelationship of Cost, Time and Stock Levels • Bar Set-up • Food Service • Silver Service • Serving Cold Beverages • Serving Drinks off a tray • Presenting and opening a bottle of wine • Tasting and Pouring Wine • Opening a bottle of champagne or sparkling wine • Maintaining Stock Levels • Tidiness and Cleanliness of Guest Areas Please note that this course can be done onsite as well.