We are pleased to present our 3-day butler service training program as follows: If your hotel has 8 or more staff members to train, we will come to your place to train them onsite. Email training@samhospitality.co.za or call +27 82 765 9238.

CUSTOMER RELATIONS

  • Customer Relations
  • Developing Rapport with Customers / Guests
  • Complaints and Queries
  • Guest Requests
  • Delegation of Work

VIP GUEST SERVICE

  • VIP Satisfaction
  • Guest Confidentiality
  • Working in VIP and Guest Areas
  • Record Keeping

HOTEL FACILITIES AND SERVICE

  • Hotel Facilities Offered
  • Turn-down facilities
  • Courtesy bar / lounge
  • Room service
  • Breakfast & Dinner
  • Other Features
  • Local Services
  • News Issues
  • Demonstrating Facilities
  • Laundry Services
  • Pressing Services
  • Polishing Shoes
  • Guest Repairs
  • Organising the Services

VIP GUESTS AND EXECUTIVE AREAS

  • Dealing with VIP Guests
  • Packing Procedures
  • Interrelationship of Cost, Time and Stock Levels
  • Bar Set-up
  • Food Service
  • Silver Service
  • Serving Cold Beverages
  • Serving Drinks off a tray
  • Presenting and opening a bottle of wine
  • Tasting and Pouring Wine
  • Opening a bottle of champagne or sparkling wine
  • Maintaining Stock Levels
  • Tidiness and Cleanliness of Guest Areas

If you have 8 or more staff members to train, we will come to your establishment to offer training on-site, whether you are in Gauteng, Limpopo, Mpumalanga, North-West, Northern Cape, Western Cape, Eastern Cape, Free State, Kwazulu Natal, Lesotho, Swaziland, Mozambique, Botswana, Zambia, Namibia, Seychelles, Mauritius, Tanzania, Zanzibar, Uganda, Democratic Republic of Congo (DRC) Kenya, Ethiopia, Eritrea, Ghana, Nigeria, etc. Please email training@samhospitality.co.za or call 082 765 9238 for a quote

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