Our Hotel Front Desk | Receptionist Training consists of the following. Please note that we tailor our training to suit each establishment’s needs:

  • Extraordinary customer service
  • Dealing incoming and outgoing telephone calls – including standard greeting procedures & voice articulation
  • Provide guest information and booking external services
  • Maintain a booking system
  • Checking in guests – including preparing paperwork
  • Checking out guests – including preparing guest accounts and express checkout
  • Improving verbal communication
  • Selling and marketing the property and it’s services
  • Receiving and processing reservations
  • Maintaining porter / concierge service
  • Audit financial procedures / conducting a night audit

This training is suitable for hospitality front desk receptionists, reservationists, night auditors, front office supervisors and managers. Please note that we only provide on-site training to 5 or more staff members. Email us on training@samhospitality.co.za for a quote call +27 82 765 9238


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