Hospitality establishments like your beautiful hotel need employees to achieve exceptional service standards. Unfortunately, the hospitality industry is not just benchmarked by how beautiful the buildings are, but the ultimate customer experience! Regrettably, over the past couple of years, we have seen a rise in guests commenting more about their service experience on sites like Tripadvisor, Booking.com, Hellopeter, Safarinow, etc. Your establishment is no exception. Potential customers utilize these sites and if they see negative reviews, unfortunately, they book elsewhere and the possibility of a repeat business gets lesser and lesser.
For service staff to be more effective, they need to be motivated and trained. Our short programs seek to empower your staff with the necessary knowledge, skills and confidence to do just that.
WHO WE ARE
Sam Hospitality is a well-established and well-known hospitality training provider which delivers high quality advice and training to many hotels and restaurants in South Africa. We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world.
We train waitrons, hotel front desk staff, housekeepers, room attendants, bartenders and cleaners, food and beverage supervisors, front office supervisors, beverage stock controllers, receiving clerks, banqueting staff and many other staff members for any hospitality establishment. Be it a 3 to 5 Star Hotel, Resort, Lodge, Conference Venue, Boutique Hotel, Guesthouse or Restaurant, we promise to deliver the best training for your staff.
OUR APPROACH TO ON-SITE TRAINING
We are confident that our training is of superior quality and we commit that we will not just train your staff, but also monitor the effect of our training.
- Identifying your training needs
First and foremost, we need to understand your business and how it operates. We discuss with each company management to identify a program which will best achieve each company’s objectives. I am attaching a sample of a 5-day training program for waitstaff. Of course we can tailor the content to suit your needs.
- The Training, Training Venue and Time
Our in-house training is cost effective. You choose where and when your want us to deliver the training. We will also tailor the content to suit your precise hotel needs. All in-class training is done on-site and most practicals can be done in the comfort of the learners’ environment.
- The Training Methodology
The participants receive manuals and interact with those notes during the training. However, our main approach to the training is facilitative and interactive. We also use a number of training tools including videos, games, projects, thought-provoking templates, to enhance the training.
- Physical Arrangement
Classroom style or u-shape seating arrangements are popular in our trainings. Based on availability, we also use breakaway rooms and round tables for group activities. This layout allows smaller groups and more effective discussions and interactions among the groups.
- Number of trainees
Limited between 8 – 20 trainees per session of training to ensure the effective learning environment.
- Post-Training Feedback
We require feedback from line managers, supervisors, etc post our training, to evaluate our standards and the quality and effect of our training.
- Post-Training Support and Follow-up
It is vital that the training program should be able to show a significant return on investment, whether it be increased performance, profitability, customer satisfaction or improved efficiency. To facilitate this we provide support based on the training done, to the establishment and employees post the training and within a period of 12 months. If suggested by the Management, we offer a free 1-day refresher course.
We guarantee that on-site training will save you costs. We have recognized that that the need for training in South Africa is hindered by the travelling and accommodation costs incurred by companies when groups of staff need to attend training.
LET US TRAIN AND MOTIVATE YOUR STAFF TO ACHIEVE EXCEPTIONAL SERVICE STANDARDS
Our training can be as short as 1 day and as long as 5 or even 10 days, depending on what you and your hotel would like us to cover.
Are you looking for a company to train your staff? Then speak to us. We are always ready to assist you. Just call us or email your specifications. We guarantee a 24-hour turnaround.
Contact us on email@example.com for your onsite training needs.