Hotel & Lodge Training On-site

Sam Hospitrain (Pty) LTD t/a Sam Hospitality Training Academy is a well-established and well-known hospitality training provider which delivers high quality advice and training to many hotels and restaurants in South Africa. We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world.

Operating since 2011 in South Africa, Sam Hospitality Training Academy is dedicated to providing personal, professional and quality training and support to every level of the front of house in the hospitality sector. We train waitrons, hotel front desk staff, housekeepers, room attendants, bartenders and cleaners, food and beverage supervisors, front office supervisors, beverage stock controllers, receiving clerks, banqueting staff and many other staff members for any hospitality establishment. Be it a 3 to 5 Star Hotel, Resort, Lodge, Conference Venue, Boutique Hotel, Guesthouse or Restaurant, we promise to deliver the best training for your staff.

ONSITE TRAINING – AT YOUR LOCATION

With onsite training from Sam Hospitality, you can train several people in the same technology/course, or you can customize your training for a non-standard technology/course deployment. There’s no need to travel for the training you need. Our on-site training option brings affordable and amazing training to your site or a convenient nearby location.

On-site training saves money by eliminating travel and hotel expenses. You also enjoy greater flexibility and more control, factors that can provide stronger results.

WE GUARANTEE THAT WE WILL SAVE YOU MONEY

Onsite training provides significant cost savings as we bring the training to you so there are no travel, accommodation or car hire expenses for your course participants. With only R5 500 per day, we train up to 15 staff members.

OUR APPROACH TO ON-SITE TRAINING

We are confident that our training is of superior quality and we commit that we will not just train your staff, but also monitor the effect of our training.

1. Identifying your training needs

First and foremost, we need to understand your business and how it operates. We discuss with each company management to identify a programme which will best achieve each company’s objectives.

2. The Training, Training Venue and Time

We will deliver training at your designated venue, at an agreed timeframe. Cumstomised training material is developed to the client’s specifications and needs. All in-class training can be done on-site and most practicals can be done in the comfort of the learners’ environment.

3. Post-Training Feedback

We require feedback from line managers, supervisors, etc post our training, to evaluate our standards and the quality and effect of our training.

4. Post-Training Support and Follow-up

It is vital that the training programme should be able to show a significant return on investment, whether it be increased performance, profitability, customer satisfaction or improved efficiency. To facilitate this we provide support based on the training done, to the establishment and employees post the training and within a period of 12 months. If suggested by the Management, we offer a 1-day refresher course.

5. Affordability

We guarantee that on-site training will save you costs. We have recognized that that the need for training in South Africa is hindered by the travelling and accommodation costs incurred by companies when groups of staff need to attend training.

OUR EXPERIENCE

We are committed towards building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.

Our identification of our clients’ objectives helps us to do the walking for them, but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it. Here is a list of just a few establishments that we have recently trained:

Waitrons, Housekeeping - Zorgvliet Country Lodge

We did it again! Sam Hospitality travelled to Stellenbosch to train staff at Zorgvliet Wines Country Lodge. Zorgvliet is a 4 Star Lodge based in a wine farm. We trained restaurant and housekeeping staff at this amazingly gorgeous lodge. We wish to thank the management and staff for affording us the opportunity. Visit Zorgvliet on zorgvlietwines.com

Housekeeping, Waitrons - Abend Ruhe Gotha Lodge

Sam Hospitality travelled to All Days to train housekeeping and restaurant staff at Abend Ruhe Gotha Lodge. This hidden gem is situated at a farm just kilometres near Venetia mine and 80 km from Musina. We wish to thank the management and staff for sharing the hospitality wish us while we were sharing our expertise. To visit Abend Ruhe Gotha Lodge, go to
abend-ruhe-gotha.co.za

Waitrons, Housekeeping - Cullinan Premier Hotel & Spa

The Cullinan Premier Hotel & Spa is a great classy vintage hotel in the small town of Cullinan, about 30 minutes from Pretoria. We trained waitrons and housekeeping staff at this wonderful hotel. We wish to pass our thanks to Maudie (The Owner) and the amazing staff for affording us the opportunity to share our knowledge. Visit The Cullinan Premier Hotel & Spa on cullinanpremierhotel.co.za

Housekeeping, Front Office, Reservations - Lapeng Village Guesthouse

Lapeng Village is a 3 Star Guesthouse in Daveyton, Benoni in Gauteng. We have trained staff and management at this wonderful guest house and also we use this venue to train those who are sent by their hotels to us. We would like to thank the amazing management and staff for the hospitality. You can visit their website on
lapengvillage.co.za

Concierge - Westpoint Executive Hotel

We successfully trained concierge staff for this amazing apartment hotel situated in Sandton, Gauteng. We wish to thank the Management and staff for affording us the opportunity.

Restaurant Staff - San Lameer Country Club

Sam Hospitallity went down to the South Coast, Kwazulu Natal to provide onsite training to restaurant and bar staff at San Lameer Country Club. We had a great time with the team. 

Housekeeping - Klein-Kariba Resort

We trained the housekeeping room attendants and supervisors for this resort. Klein-Kariba is a 3 star resort situated in Bela Bela Limpopo. We are greatful for this wonderful opportunity.

Waitrons & Bartenders Lehakoe Club

We had the great pleasure to travel to Maseru, Lesotho to train waitrons and bartenders at the Lehakoe Clubhouse. What a great time we had! A special thanks to the Management and Staff. 

Front Office, Housekeeping, Waitrons - 2Ten Hotel

Sam Hospitality Training wishes to thank the Management and Staff of 2Ten Hotel for affording us the opportunity to share our knowledge with the Front Office, Restaurant, Bar and Housekeeping departments. It was a great pleasure working with the fantastic team. 2Ten Hotel is a stunning 4 Star Hotel situated in Sibasa, just outside Thohoyandou, in Limpopo, South Africa. The hotel offers incredible accommodation, conferencing and wedding facilities.

Front Office, Housekeeping, Waitrons - Eco Park Lodge

The Sam Hospitality Training team wishes to express our sincere gratitude to the Management and staff of Eco Park Lodge for affording us the opportunity to train Front Office, Housekeeping, Restaurant and Garden departments. Eco Park Lodge is a great 4 Star lodge situated in Centurion, Pretoria, South Africa.

Housekeeping - Monate Game Lodge

We had the great pleasure to train staff at Monate Game Lodge. This prestigious 4 Star Game Lodge is situated in Modimolle in Limpopo. We wish to thank the Management and staff for affording us the opportunity to share our hospitality knowledge with the wonderful lodge. Visit Monate Lodge on www.monatelodge.com

Housekeeping - Twin Lodge

We had the pleasure to travel down to Mthatha to train housekeeping staff for Twin Lodge. What a gem this B&B is! We wish to thank the amazing owner and staff for affording us the opportunity to share our expertise. God bless you. Please visit Twin Lodge at twinlodge.simdif.com

Waitron Training – Alpine Heath Resort, Northern Drakensberg

We had the great pleasure to travel to the Northern Drakensberg to offer a 6-day onsite training waitstaff at Alpine Heath Resort. This gorgeous 4 Star family resort is nestled outside of the hustle and bustle of the city life, right at the Northern Drakensberg Mountains. We wish to thank the Management and Staff for affording us the opportunity to be in touch with this wonderful establishment. If you would like to book the Alpine Heath, please visit www.aha.co.za/alpineheath

Front Desk Receptionist Training – Ecomotel Group, Kempton Park

It’s a great honour for us to be part of this amazing budget hotel group, based in Gauteng. Ecomotel is a leading budget hotel boasting 5 properties in the Gauteng area and accommodation both the international and local traveler. Our ongoing training to Ecomotel is focused on exceptional customer service, front desk operations and personal development. We wish to thank the Management and staff for affording us the opportunity. If you would are looking for an affordable, clean and secure accommodation in Johannesburg east, please visit www.ecomotel.co.za

Waiter Training – Camp Figtree, Addo, Port Elizabeth

Once again, we had the great honour to travel to Addo to offer waiter training at this amazingly gorgeous mountain lodge. We wish to thank the Management and Staff for affording us the opportunity. Camp Figtree can be found on www.campfigtree.com

Waiter Training – Granny Mouse Country House, Balgowan, Kwazulu Natal

It was a great honour to travel to the Midlands Meander to offer a week long training to Waitrons working at Granny Mouse Country House. This amazing 4 star establishment is the perfect choice for both the business and leisure traveler. We wish to thank the Management and staff for affording us the opportunity to be in touch with such an amazing establishment. Visit www.grannymouse.co.za for more information and bookings.

Housekeeping Training – TOTALSTAY, Camps Bay, Cape Town

Once again, we travelled to Cape Town, Western Cape to offer onsite training to Housekeeping staff at Totalstay Hotel Group. The group is running state-of-art properties around Cape Town, including Camps Bay, Green Point, etc. We wish to pass our gratitude to the wonderful management and staff for affording us the opportunity. The establishments can be found on www.totalstay.co.za

Front Desk, Housekeeping & Restaurant Staff Training – Cyaara Guesthouse, Maseru, Lesotho

Once again, we did it! We travelled to Maseru, Lesotho to offer onsite training to Cyaara Guesthouse. This wonderful Lodge is situated a mere 5 minutes from Maseru CBD. The training was focused on Customer Service, Front Desk, Housekeeping and Restaurant. We wish to thank the Management and Staff for affording us the opportunity. If you are travelling to Maseru, Cyaara is definitely worth trying. The establishment is easily accessible, affordable, secure and clean. Visit them on www.cyaara.com

Front Desk & Housekeeping Training – Rochilla Guest House, Welkom, Free State

We were very privileged to travel to Welkom to offer onsite training at Rochilla Guest House. The training was based on front desk, housekeeping and customer service. We wish to thank the Management and Staff for affording us the opportunity. If you are travelling to Welkom, this wonderful 3 Star, clean and secure guest house is the perfect choice. Check them out on rochillaguesthouse.co.za

Waiter Training - Mmelesi Lodge, Thaba Bosiu, Lesotho

We are very proud to have made an impact to this amazing Lodge situated right the foothills of the famous Thaba Bosiu Mountain, in Lesotho. The full week waiter training was done onsite at the lodge and covered topics including exceptional customer service, restaurant skills, personal development and many more modules. We wish to thank the Management and staff for affording us the opportunity. If you would like to visit Mmelesi Lodge, please go to www.mmelesilodge.co.ls