Banqueting Training | Hotel Conference Venue | Limpopo

Next week we are doing a banqueting training and will cover the following:

1. Setting up a function room

  • Function Sheet
  • Setting up rooms
  • Replenishing function rooms
  • Inspecting rooms
  • Equipment inspections
  • Table settings

2. Types of room and venue set ups

  • Venues
  • Cinema style
  • Classroom style
  • Boardroom style
  • Hollow square
  • U-shape
  • Cocktail style
  • Banquet style

3. Clearing up

  • Checking and storing equipment
  • Transporting equipment

4. Customer service

  • Dealing with customers in a polite manner
  • Time limits
  • Working in an organised manner

5. Securing and locking function rooms

  • Cleaning and preparing
  • Environmental control systems

If you would also like us to train your staff on-site, email us on training@samhospitality.co.za

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The importance of staff training

“Clients do not come first; Employees come first. If you take care of your employees, they will take care of your clients” Sir Richard Branson.

Let us help you boost your hotel staff morale, skills and knowledge of their work through training. Email training@samhospitality.co.za. If you have 8 or more staff, we will come to your establishment to train them on-site!

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Wine Service Training | Hotels | Restaurants | Waiters

Are your waitrons knowledgeable about the topic of wine? Are you losing profits due to your restaurant staff not being able to upsell? Are you aware that you can increase your profits tremendously by training your waitstaff to on how to sell wines? Let us help you with this 3-day course. If you have 8 or more staff members, we will come to your establishment to train your staff onsite.

The wine service course contains the following subjects:

  • WINE – HOW IT IS MADE
  • BLENDING AND MATURATION
  • SHELF-LIFE FOR WINES
  • CULTIVARS
  • SA WINE STYLES
  • SUGAR OR SWEETNESS LEVES IN SA WINES
  • SOUTH AFRICAN WINES PRODUCERS AND CHAMPAGNE
  • WINE LEGISLATION
  • SA WINE COMPETITIONS, CHALLENGES & AWARDS
  • STORAGE AND GLASSES
  • SERVING TEMPERATURES
  • WINETASTING TERMS
  • CLIMATE
  • THE VINE AND ITS ENVIRONMENT
  • WINE SERVICE PROCEDURE
  • WINE AND FOOD PAIRING

Email training@samhospitality.co.za now. We would love to hear from you.

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Customer Service Training | Hotels | Resorts | Game Lodges | Staff

How about we help your hotel, resort or game lodge improve customer service standards? This program takes only 2 half-days. It’s a good program for all staff that have face-to-face contact with your guests, but we recommend it mostly for your waiters, receptionists, recervationists, porters, concierge, room attendants, housekeepers, front office managers, restaurant supervisors, etc . If you have 8 or more staff members to train, email us on training@samhospitality.co.za, we will come to your hotel to do the training on-site. It covers the following subjects:

Importance of the Customer

Customer Service

Customer Complaints

Referral of Customers/Customer Complaints

Complaints occurring outside work area or authority

 

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Waiter Training | Hotels | Resorts | Game Lodges | South Africa

Are you looking at improve the service standards at your restaurant? Let us train your waitrons. We can train up to 20 staff members and training takes 3 – 5 days.

Contact us on training@samhospitality.co.za or call 082 765 9238.

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Hospitality training for South African Hotels, Resorts and Game Lodges

Are you looking at training your hospitality staff? Then you are at the right place. We will come to your place to conduct training on-site if you have 8 or more staff members. Training takes 3 – 5 days. Email training@samhospitality.co.za for a quote

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