We are pleased to present our modules for waitrons training. Kindly choose modules that you would like us to deliver to your staff. • Provide customer service • Process incoming and outgoing telephone calls • Describe layout, facilities and services of the organization • Communicate verbally • Maintain effective working relationships with other staff members • Maintain a secure working environment • Maintain a safe working environment • Maintain a healthy, hygienic and professional appearance • Prepare and clear areas for table service • Provide a table service • Provide a table drink service • Perform basic calculations • Provide a carvery / buffet service • Provide a silver service • Serve bottled wines • Provide a room service This program is suitable for staff who take and serve customer orders at the table in addition to setting up their work area/ station. Suitable for hotels, restaurants, conference venues, lodges, game lodges, boutique hotels, guesthouses, b&b’s, etc.
Our Restaurant Skills Course is a 5 day program and can be done onsite. This course is suitable for any hotel, lodge, conference venue, wedding venue and restaurant wishing to step up the restaurant service to 5 star! Here's what it consists of: • Essential Requirements • Dress and Appearance • Compliments and Complaints • Knowledge of your work • Ten Golden Rules • Service in General • Preparing for Service • The Waitron's Approach • Explanation of a "Cover" • Selling • Basic Restaurant Equipment • Laying Tables and Covers • Carrying • The Diceboard • Basic Rules • Serving the Courses • Different Types of Restaurant Service • Crumbing Down • Changing an Ashtray •A to Z Tea and Coffee Service Procedure • Relaying Tables • Restaurant Station Clearing Procedures • Menu's