Tag: customer service training

Hotel Staff Training | On-site | 2017

Are you owning or running a hotel, lodge, apartments, guesthouse or restaurant and looking at an affordable provider to train your staff on-site in 2017? Look no further! We are the leading provider in short on-site training and we provide a 360 degree solution to  hospitality establishment.

We provide inhouse training to Hotels, Game Lodges, Boutique Hotels, Restaurants, Guesthouses, Apartments, Villas, Hospitality Establishments in Housekeeping, Room Attendants, Waiters, Waitresses, Porters, Front Desk, Concierge, Bartenders, Receptionists, Reservations, Customer Service, Cleaners etc, in the following places; South Africa, Lesotho, Swaziland, Tanzania, Zanzibar, DRC, Kigali, Rwanda, Morocco, Zanzibar, Zambia, Zimbabwe, Seychelles, Maldives, UAE, Dubai, Abu Dhabi, Qatar, Doha, Singapore, Thailand, Eritrea, Ghana, Nigeria, and many more.

Contact us now on training@samhospitality.co.za or call +27 82 765 9238 for a professional quote. Training takes about 5 days, depending on what we are covering.

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1 Day Onsite Customer Service Training for Gauteng Hotels, Lodges, Boutique Hotels & Guesthouses

We are offering a 1-day extensive customer service training to hotels, game lodges, boutique hotels, wedding venues, guesthouses and restaurants. This 1 day onsite training costs R5 500 and we train up to 20 staff members. Yes, we conduct it at your venue. Whether you would like to call it a refresher course for your staff or you would like to step up the customer service experience at your establishment, we will help you get the best out of the training. Our customer service training contains the following:

Importance of the Customer

  • Customer as a source of revenue
  • The Impact on the Organisation
  • Customer satisfaction and company profitability
  • Annoying Habits
  • Anticipating Guest Needs
  • Maintaining good customer care
  • Confidentiality of Company and Guest Information
  • Personal Presentation
  • Personal development

Customer Service

  • Greeting of guests
  • Promoting facilities and services
  • Guest Expectations
  • Guest reaction to poor customer service
  • Guidelines for superior guest care
  • Customer care in other fields and industry
  • Improving customer care
  • Effective Communication
  • Range of Guests

Customer Complaints

  • Advantages of Complaints/Customer feedback
  • Methods of dealing with customer related issues
  • Range of customer complaints
  • Common Guest Complaints
  • Methods to satisfy irate guests
  • Guest Complaints Procedure
  • Written complaints
  • Documenting Complaints
  • Complaint Follow Up Action
  • Do’s and Don’ts of customer complaints
  • Complaints practices
  • Requirements for Superior Guest Care

Referral of Customers/Customer Complaints

  • Dealing directly with guests
  • Referring guests
  • Complaints occurring outside work area or authority

Would you like to take advantage of this special? Please email us on training@samhospitality.co.za or call 082 765 9238.

PLEASE NOTE THAT OFFER IS VALID FOR HOSPITALITY ESTABLISHMENTS IN GAUTENG ONLY!!!

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Hospitality Training |Hotels | Resorts | Game Lodges

Are you looking at training your hospitality staff? Let us help you get the best out of it while you focus on the bigger issues. If you have 8 or more staff members to train, we will come to your establishment to offer training on-site / in-house. We offer training to any hotel, resort or game lodge in any of the following countries:

South Africa, Botswana, Lesotho, Swaziland, Mozambique, Zimbabwe, Zambia, Namibia, Malawi, Mauritius, Madagascar, Seychelles, Maldives, Tanzania, Zanzibar, Democratic Republic of Congo (DRC), Uganda, Kenya, Ethiopia, Eritrea, Ghana, Nigeria and many more.

Contact us on training@samhospitality.co.za to discuss your training needs.

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