Tag: eastern cape

Training for Hotels, Lodges, Game Lodges, Boutique Hotels, Guesthouses & Restaurants

Are you running a hotel, game lodge, boutique hotel, self catering chalets/ apartments, guesthouse, restaurant  or any hospitality establishment and you wish to train your staff? Then you are at the right place. We train hotel staff in the following departments:

  • Food & Beverage – A la Carte / Banqueting Waitrons and Restaurant Supervisors, Housemen, etc
  • Beverage Department – Bartenders and Bar Assistants, Drink Service Assistant, etc
  • Rooms Division – Room Attendants, Housekeepers, Cleaners, Laundry Assistants, etc
  • Front of House – Receptionists, Concierge, Porters, Night Auditors, Reservations, Duty Managers, Front Office Managers, etc

Our programs are designed to assist 3 – 5 Star Hotels, Resorts, Lodges, Self-Catering Units/ Apartments, Guesthouses, Conference Centres, Wedding Venues, Restaurants, etc to maintain high standards of service and quality. Staff will be trained to the latest trends and equipped with product knowledge and skills to help them set your hotel apart from your competitors. We have a great footprint in training hotels and lodges around South Africa and neighbouring countries. Training can either be held on site or at a location of your choice.

The costs of in-house training will depend on the duration of the program and the number of facilitators required. Each program is designed to meet each establishment’s needs and with a minimum of 8 and maximum of 20 participants per group.

There are 2 ways to run our in-house training:

Standard Service

  • Choose from Sam Hospitality Training Academy fixed programs and run training on your premises.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R5 500 per day, excluding travel expenses.

Customized Service

  • Tailor an existing program to your requirements.
  • Incorporate our mystery guest/ shopper programme/ pre training evaluation, consultation and guest reviews to get precisely the training your establishment needs.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R7 000 per day, excluding travel expenses.

Please note that if you do not provide accommodation, we charge an extra R1 200 per night.

Why in-house / onsite training?

  • Cost saving and hassle-free – Your company saves a lot on travel expenses and accommodation costs for your staff. You do not have to go through the trouble of looking for accommodation and arranging for travel.
  • Training programs are tailor-made to suite your establishment’s specific needs.
  • You maintain control of the training – You have the freedom to decide the duration of the training. You choose less busier times so as not to jeopardize daily operations.
  • You save on your training budget. The more staff you have to train, the bigger you save.
  • Everyone stays on-site and is accessible when needed.
  • You, as the manager has the opportunity to sit in, observe and contribute.
  • You can combine your staff training with staff from other branches or neigbouring hotels.
  • Staff is trained at the venue they are familiar with, using the equipment they used in their everyday life.
  • You can even participate with other branches, hospitality establishments, et
  • Training increases staff motivation and team building within departments.
  • Participants return from the training feeling refreshed and more enthusiast about their job.

If you have any questions regarding our training programs or you would like to receive a quote, please contact me directly or alternatively visit www.samhospitality.co.za or our sister website www.hotelstafftraining.com. I am also attaching a copy of the different programs we do. Establishments are free to mix and match to choose programs that will best suit their needs. If you have less than 5 staff members to train, we can train them at our Johannesburg offices. We will assist with accommodation.

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Hotel Training

Are you ready to take your hotel to it’s next level? Then book a training for your staff with us in 2016.

We train hotel staff in the following departments:

  • Food & Beverage – A la Carte / Banqueting Waitrons and Restaurant Supervisors, Housemen, etc
  • Beverage Department – Bartenders and Bar Assistants, Drink Service Assistant, etc
  • Rooms Division – Room Attendants, Housekeepers, Cleaners, Laundry Assistants, etc
  • Front of House – Receptionists, Concierge, Porters, Night Auditors, Reservations, Duty Managers, Front Office Managers, etc

Our programs are designed to assist 3 – 5 Star Hotels, Resorts, Lodges, Self-Catering Units/ Apartments, Guesthouses, Conference Centres, Wedding Venues, Restaurants, etc to maintain high standards of service and quality. Staff will be trained to the latest trends and equipped with product knowledge and skills to help them set your hotel apart from your competitors. We have a great footprint in training hotels and lodges around South Africa and neighbouring countries. Training can either be held on site or at a location of your choice.

The costs of in-house training will depend on the duration of the program and the number of facilitators required. Each program is designed to meet each establishment’s needs and with a minimum of 8 and maximum of 20 participants per group.

There are 2 ways to run our in-house training:

Standard Service

  • Choose from Sam Hospitality Training Academy fixed programs and run training on your premises.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R3 500 per day, excluding travel expenses.

Customized Service

  • Tailor an existing program to your requirements.
  • Incorporate our mystery guest/ shopper programme/ pre training evaluation, consultation and guest reviews to get precisely the training your establishment needs.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R5 500 per day, excluding travel expenses.

Please note that if you do not provide accommodation, we charge an extra R600 per night.

Why in-house / onsite training?

  • Cost saving and hassle-free – Your company saves a lot on travel expenses and accommodation costs for your staff. You do not have to go through the trouble of looking for accommodation and arranging for travel.
  • Training programs are tailor-made to suite your establishment’s specific needs.
  • You maintain control of the training – You have the freedom to decide the duration of the training. You choose less busier times so as not to jeopardize daily operations.
  • You save on your training budget. The more staff you have to train, the bigger you save.
  • Everyone stays on-site and is accessible when needed.
  • Staff is trained at the venue they are familiar with, using the equipment they used in their everyday life.
  • You can even participate with other branches, hospitality establishments, etc
  • Training increases staff motivation and team building within departments.
  • Participants return from the training feeling refreshed and more enthusiast about their job.

If you have any questions regarding our training programs or you would like to receive a quote, please contact us on training@samhospitality.co.za.

If you have less than 5 staff members to train, we can train them at our Johannesburg offices. We will assist with accommodation.

BOOK YOUR STAFF TRAINING NOW FOR 2016 AND SAVE!!!

 

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5 Star Waiter Training

Are you looking at training your waitstaff? We offer 5 star training programs, whether your hotel, game lodge, resort or restaurant is 3, 4 or 5 star. If you have 8 or more staff to train, we will come to deliver the training onsite/ in-house!!!

Email training@samhospitality.co.za for a quote / more info

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Hospitality Training |Hotels | Resorts | Game Lodges

Are you looking at training your hospitality staff? Let us help you get the best out of it while you focus on the bigger issues. If you have 8 or more staff members to train, we will come to your establishment to offer training on-site / in-house. We offer training to any hotel, resort or game lodge in any of the following countries:

South Africa, Botswana, Lesotho, Swaziland, Mozambique, Zimbabwe, Zambia, Namibia, Malawi, Mauritius, Madagascar, Seychelles, Maldives, Tanzania, Zanzibar, Democratic Republic of Congo (DRC), Uganda, Kenya, Ethiopia, Eritrea, Ghana, Nigeria and many more.

Contact us on training@samhospitality.co.za to discuss your training needs.

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Wine Service Training | Hotels | Restaurants | Waiters

Are your waitrons knowledgeable about the topic of wine? Are you losing profits due to your restaurant staff not being able to upsell? Are you aware that you can increase your profits tremendously by training your waitstaff to on how to sell wines? Let us help you with this 3-day course. If you have 8 or more staff members, we will come to your establishment to train your staff onsite.

The wine service course contains the following subjects:

  • WINE – HOW IT IS MADE
  • BLENDING AND MATURATION
  • SHELF-LIFE FOR WINES
  • CULTIVARS
  • SA WINE STYLES
  • SUGAR OR SWEETNESS LEVES IN SA WINES
  • SOUTH AFRICAN WINES PRODUCERS AND CHAMPAGNE
  • WINE LEGISLATION
  • SA WINE COMPETITIONS, CHALLENGES & AWARDS
  • STORAGE AND GLASSES
  • SERVING TEMPERATURES
  • WINETASTING TERMS
  • CLIMATE
  • THE VINE AND ITS ENVIRONMENT
  • WINE SERVICE PROCEDURE
  • WINE AND FOOD PAIRING

Email training@samhospitality.co.za now. We would love to hear from you.

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Customer Service Training | Hotels | Resorts | Game Lodges | Staff

How about we help your hotel, resort or game lodge improve customer service standards? This program takes only 2 half-days. It’s a good program for all staff that have face-to-face contact with your guests, but we recommend it mostly for your waiters, receptionists, recervationists, porters, concierge, room attendants, housekeepers, front office managers, restaurant supervisors, etc . If you have 8 or more staff members to train, email us on training@samhospitality.co.za, we will come to your hotel to do the training on-site. It covers the following subjects:

Importance of the Customer

Customer Service

Customer Complaints

Referral of Customers/Customer Complaints

Complaints occurring outside work area or authority

 

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Hospitality training for South African Hotels, Resorts and Game Lodges

Are you looking at training your hospitality staff? Then you are at the right place. We will come to your place to conduct training on-site if you have 8 or more staff members. Training takes 3 – 5 days. Email training@samhospitality.co.za for a quote

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