We are offering a 1-day extensive customer service training to hotels, game lodges, boutique hotels, wedding venues, guesthouses and restaurants. This 1 day onsite training costs R5 500 and we train up to 20 staff members. Yes, we conduct it at your venue. Whether you would like to call it a refresher course for your staff or you would like to step up the customer service experience at your establishment, we will help you get the best out of the training. Our customer service training contains the following:
Importance of the Customer
- Customer as a source of revenue
- The Impact on the Organisation
- Customer satisfaction and company profitability
- Annoying Habits
- Anticipating Guest Needs
- Maintaining good customer care
- Confidentiality of Company and Guest Information
- Personal Presentation
- Personal development
- Greeting of guests
- Promoting facilities and services
- Guest Expectations
- Guest reaction to poor customer service
- Guidelines for superior guest care
- Customer care in other fields and industry
- Improving customer care
- Effective Communication
- Range of Guests
- Advantages of Complaints/Customer feedback
- Methods of dealing with customer related issues
- Range of customer complaints
- Common Guest Complaints
- Methods to satisfy irate guests
- Guest Complaints Procedure
- Written complaints
- Documenting Complaints
- Complaint Follow Up Action
- Do’s and Don’ts of customer complaints
- Complaints practices
- Requirements for Superior Guest Care
Referral of Customers/Customer Complaints
- Dealing directly with guests
- Referring guests
- Complaints occurring outside work area or authority
Would you like to take advantage of this special? Please email us on firstname.lastname@example.org or call 082 765 9238.
PLEASE NOTE THAT OFFER IS VALID FOR HOSPITALITY ESTABLISHMENTS IN GAUTENG ONLY!!!
Start-Up Training Package
This package is ideal for hospitality establishments that need pre-opening staff training or establishments that just opened and need expert advice on running their establishment.
This package includes the following:
- In-house training for staff (both theory and practical).
- Mystery guest programme (if needed), pre training evaluation, consultation and guest reviews to get precisely the training needed for your establishment.
- Expert advice on choosing a suitable Property Management System (PMS), Point of Sale System (POS), Telephone Management System and advice on Marketing.
- A FREE WEBSITE design with your desired domain name, e.g. www.yourestablishment.co.za (domain subject to availability).
- 1 year FREE web hosting.
Ideal for new hotels, resorts, game lodges, guesthouses, wedding venues, self catering apartments and other hospitality establishments. Email us on email@example.com or call +27 82 765 9238 to enquire more about our Start-Up Package.
We offer onsite training to hotels hospitality companies in South Africa, Lesotho, Swaziland, Mozambique, Zambia, Botswana, Namibia, Malawi, Madagascar, Mauritius, Seychelles, Tanzania, Zanzibar, Maldives, Uganda, Kenya, Eritrea, Qatar and many more other countries.
Are you looking at training your hospitality staff? Let us help you get the best out of it while you focus on the bigger issues. If you have 8 or more staff members to train, we will come to your establishment to offer training on-site / in-house. We offer training to any hotel, resort or game lodge in any of the following countries:
South Africa, Botswana, Lesotho, Swaziland, Mozambique, Zimbabwe, Zambia, Namibia, Malawi, Mauritius, Madagascar, Seychelles, Maldives, Tanzania, Zanzibar, Democratic Republic of Congo (DRC), Uganda, Kenya, Ethiopia, Eritrea, Ghana, Nigeria and many more.
Contact us on firstname.lastname@example.org to discuss your training needs.
Are you managing a hotel, lodge or resort in Kwazulu Natal and you are looking for a good training provider to train your staff? Look no further. We will help you get the best out of it. Our short programs will help improve the customer service standards in your hospitality establishment.
If you have 8 or more staff members to train, we will do the training on-site / in-house! We travel to any of the following areas: Central Drakensberg, Durban, Hillcrest, Colenso, Dundee, Empangeni, Eshowe, Estcourt, Hibberdene, Hluhluwe, Howick, Kosi Bay, Ladysmith, Louwsburg, Margate, Ramsgate, Mtubatuba, Mtunzini, Mtwalume, Bergville, Newcastle, Rugged Glen, Pietermaritzburg, Port Edward, Port Shepstone, Richards Bay, St Lucia, Southern Drakensberg, Tongaat, Umdloti, Ulundi, Umhlanga Ballito, Uvongo, Vryheid and many other places.
Email email@example.com or call 082 765 9238 to discuss your staff training needs with us