Tag: hotel

1 Day Onsite Customer Service Training for Gauteng Hotels, Lodges, Boutique Hotels & Guesthouses

We are offering a 1-day extensive customer service training to hotels, game lodges, boutique hotels, wedding venues, guesthouses and restaurants. This 1 day onsite training costs R5 500 and we train up to 20 staff members. Yes, we conduct it at your venue. Whether you would like to call it a refresher course for your staff or you would like to step up the customer service experience at your establishment, we will help you get the best out of the training. Our customer service training contains the following:

Importance of the Customer

  • Customer as a source of revenue
  • The Impact on the Organisation
  • Customer satisfaction and company profitability
  • Annoying Habits
  • Anticipating Guest Needs
  • Maintaining good customer care
  • Confidentiality of Company and Guest Information
  • Personal Presentation
  • Personal development

Customer Service

  • Greeting of guests
  • Promoting facilities and services
  • Guest Expectations
  • Guest reaction to poor customer service
  • Guidelines for superior guest care
  • Customer care in other fields and industry
  • Improving customer care
  • Effective Communication
  • Range of Guests

Customer Complaints

  • Advantages of Complaints/Customer feedback
  • Methods of dealing with customer related issues
  • Range of customer complaints
  • Common Guest Complaints
  • Methods to satisfy irate guests
  • Guest Complaints Procedure
  • Written complaints
  • Documenting Complaints
  • Complaint Follow Up Action
  • Do’s and Don’ts of customer complaints
  • Complaints practices
  • Requirements for Superior Guest Care

Referral of Customers/Customer Complaints

  • Dealing directly with guests
  • Referring guests
  • Complaints occurring outside work area or authority

Would you like to take advantage of this special? Please email us on training@samhospitality.co.za or call 082 765 9238.

PLEASE NOTE THAT OFFER IS VALID FOR HOSPITALITY ESTABLISHMENTS IN GAUTENG ONLY!!!

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Hotel Training

Are you ready to take your hotel to it’s next level? Then book a training for your staff with us in 2016.

We train hotel staff in the following departments:

  • Food & Beverage – A la Carte / Banqueting Waitrons and Restaurant Supervisors, Housemen, etc
  • Beverage Department – Bartenders and Bar Assistants, Drink Service Assistant, etc
  • Rooms Division – Room Attendants, Housekeepers, Cleaners, Laundry Assistants, etc
  • Front of House – Receptionists, Concierge, Porters, Night Auditors, Reservations, Duty Managers, Front Office Managers, etc

Our programs are designed to assist 3 – 5 Star Hotels, Resorts, Lodges, Self-Catering Units/ Apartments, Guesthouses, Conference Centres, Wedding Venues, Restaurants, etc to maintain high standards of service and quality. Staff will be trained to the latest trends and equipped with product knowledge and skills to help them set your hotel apart from your competitors. We have a great footprint in training hotels and lodges around South Africa and neighbouring countries. Training can either be held on site or at a location of your choice.

The costs of in-house training will depend on the duration of the program and the number of facilitators required. Each program is designed to meet each establishment’s needs and with a minimum of 8 and maximum of 20 participants per group.

There are 2 ways to run our in-house training:

Standard Service

  • Choose from Sam Hospitality Training Academy fixed programs and run training on your premises.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R3 500 per day, excluding travel expenses.

Customized Service

  • Tailor an existing program to your requirements.
  • Incorporate our mystery guest/ shopper programme/ pre training evaluation, consultation and guest reviews to get precisely the training your establishment needs.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R5 500 per day, excluding travel expenses.

Please note that if you do not provide accommodation, we charge an extra R600 per night.

Why in-house / onsite training?

  • Cost saving and hassle-free – Your company saves a lot on travel expenses and accommodation costs for your staff. You do not have to go through the trouble of looking for accommodation and arranging for travel.
  • Training programs are tailor-made to suite your establishment’s specific needs.
  • You maintain control of the training – You have the freedom to decide the duration of the training. You choose less busier times so as not to jeopardize daily operations.
  • You save on your training budget. The more staff you have to train, the bigger you save.
  • Everyone stays on-site and is accessible when needed.
  • Staff is trained at the venue they are familiar with, using the equipment they used in their everyday life.
  • You can even participate with other branches, hospitality establishments, etc
  • Training increases staff motivation and team building within departments.
  • Participants return from the training feeling refreshed and more enthusiast about their job.

If you have any questions regarding our training programs or you would like to receive a quote, please contact us on training@samhospitality.co.za.

If you have less than 5 staff members to train, we can train them at our Johannesburg offices. We will assist with accommodation.

BOOK YOUR STAFF TRAINING NOW FOR 2016 AND SAVE!!!

 

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Room Attendants Training | Housekeeping Training | Hotels | Game Lodges

Are you looking at improving the standards in your housekeeping department? Then you are at the right place. We will train room attendants, cleaners, housekeepers, laundry assistants and house persons for your hotel, resort or game lodge. Please note that we provide onsite / in-house training to establishments that have 8 or more staff to train. Whether it’s an existing property or pre-opening, we will assist you.

Email training@samhospitality.co.za or call +27 82 765 9238 to discuss your training needs with us.

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Instagram surpasses Twitter

Now that Instagram has surpassed Twitter, is your Hotel on Instagram? Be sure not to lose your potential customers. Instagram has now hit the 400 million users mark and in the process surpassed Twitter as the second most popular social media network!!! Stay ahead of your competitor!!!

www.samhospitality.co.za 

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Hotel Pre-Opening Training

Are you about to open your hotel or lodge, or you have just revamped it and looking at training staff to match your establishment’s offerings? Whether it be a ‘test run’ or it’s a refresher training, we will help you get the best out of it.

Email training@samhospitality.co.za to discuss your requirements.

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Hotel Staff Training South Africa

Book your hotel staff training now for early 2016. Email training@samhospitality.co.za. If you have 8 or more staff members, we will offer training onsite. We travel to all the provinces of South Africa, including neighbouring countries.

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Wine Service Training | Hotels | Restaurants | Waiters

Are your waitrons knowledgeable about the topic of wine? Are you losing profits due to your restaurant staff not being able to upsell? Are you aware that you can increase your profits tremendously by training your waitstaff to on how to sell wines? Let us help you with this 3-day course. If you have 8 or more staff members, we will come to your establishment to train your staff onsite.

The wine service course contains the following subjects:

  • WINE – HOW IT IS MADE
  • BLENDING AND MATURATION
  • SHELF-LIFE FOR WINES
  • CULTIVARS
  • SA WINE STYLES
  • SUGAR OR SWEETNESS LEVES IN SA WINES
  • SOUTH AFRICAN WINES PRODUCERS AND CHAMPAGNE
  • WINE LEGISLATION
  • SA WINE COMPETITIONS, CHALLENGES & AWARDS
  • STORAGE AND GLASSES
  • SERVING TEMPERATURES
  • WINETASTING TERMS
  • CLIMATE
  • THE VINE AND ITS ENVIRONMENT
  • WINE SERVICE PROCEDURE
  • WINE AND FOOD PAIRING

Email training@samhospitality.co.za now. We would love to hear from you.

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Waiter Training | Hotels | Resorts | Game Lodges | South Africa

Are you looking at improve the service standards at your restaurant? Let us train your waitrons. We can train up to 20 staff members and training takes 3 – 5 days.

Contact us on training@samhospitality.co.za or call 082 765 9238.

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Hospitality training for South African Hotels, Resorts and Game Lodges

Are you looking at training your hospitality staff? Then you are at the right place. We will come to your place to conduct training on-site if you have 8 or more staff members. Training takes 3 – 5 days. Email training@samhospitality.co.za for a quote

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