Tag: lodge staff training

Hotel Staff Training | On-site | 2017

Are you owning or running a hotel, lodge, apartments, guesthouse or restaurant and looking at an affordable provider to train your staff on-site in 2017? Look no further! We are the leading provider in short on-site training and we provide a 360 degree solution to  hospitality establishment.

We provide inhouse training to Hotels, Game Lodges, Boutique Hotels, Restaurants, Guesthouses, Apartments, Villas, Hospitality Establishments in Housekeeping, Room Attendants, Waiters, Waitresses, Porters, Front Desk, Concierge, Bartenders, Receptionists, Reservations, Customer Service, Cleaners etc, in the following places; South Africa, Lesotho, Swaziland, Tanzania, Zanzibar, DRC, Kigali, Rwanda, Morocco, Zanzibar, Zambia, Zimbabwe, Seychelles, Maldives, UAE, Dubai, Abu Dhabi, Qatar, Doha, Singapore, Thailand, Eritrea, Ghana, Nigeria, and many more.

Contact us now on training@samhospitality.co.za or call +27 82 765 9238 for a professional quote. Training takes about 5 days, depending on what we are covering.

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1 Day Onsite Customer Service Training for Gauteng Hotels, Lodges, Boutique Hotels & Guesthouses

We are offering a 1-day extensive customer service training to hotels, game lodges, boutique hotels, wedding venues, guesthouses and restaurants. This 1 day onsite training costs R5 500 and we train up to 20 staff members. Yes, we conduct it at your venue. Whether you would like to call it a refresher course for your staff or you would like to step up the customer service experience at your establishment, we will help you get the best out of the training. Our customer service training contains the following:

Importance of the Customer

  • Customer as a source of revenue
  • The Impact on the Organisation
  • Customer satisfaction and company profitability
  • Annoying Habits
  • Anticipating Guest Needs
  • Maintaining good customer care
  • Confidentiality of Company and Guest Information
  • Personal Presentation
  • Personal development

Customer Service

  • Greeting of guests
  • Promoting facilities and services
  • Guest Expectations
  • Guest reaction to poor customer service
  • Guidelines for superior guest care
  • Customer care in other fields and industry
  • Improving customer care
  • Effective Communication
  • Range of Guests

Customer Complaints

  • Advantages of Complaints/Customer feedback
  • Methods of dealing with customer related issues
  • Range of customer complaints
  • Common Guest Complaints
  • Methods to satisfy irate guests
  • Guest Complaints Procedure
  • Written complaints
  • Documenting Complaints
  • Complaint Follow Up Action
  • Do’s and Don’ts of customer complaints
  • Complaints practices
  • Requirements for Superior Guest Care

Referral of Customers/Customer Complaints

  • Dealing directly with guests
  • Referring guests
  • Complaints occurring outside work area or authority

Would you like to take advantage of this special? Please email us on training@samhospitality.co.za or call 082 765 9238.

PLEASE NOTE THAT OFFER IS VALID FOR HOSPITALITY ESTABLISHMENTS IN GAUTENG ONLY!!!

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Hotel Training 2016

Hotel Training Needs?

Looking at taking your hotel, lodge or resort to the next level? Book your staff training now for 2016. If you have 8 or more staff members, we will offer training in-house.

There are 2 ways to run our in-house training:

Standard Service

  • Choose from Sam Hospitality Training Academy fixed programs and run training on your premises.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R3 500 per day, excluding travel expenses.

Customized Service

  • Tailor an existing program to your requirements.
  • Incorporate our mystery guest/ shopper programme/ pre training evaluation, consultation and guest reviews to get precisely the training your establishment needs.
  • Offer our facilitator(s) accommodation and meals during training.
  • Cost effective if more than 12 people.
  • Available from as little as R5 500 per day, excluding travel expenses.

Please note that if you do not provide accommodation, we charge an additional R1 200 per night. Prices are subject to change, depending on your area

Why choose our in-house / onsite training?

  • Cost saving and hassle-free – Your company saves a lot on travel expenses and accommodation costs for your staff. You do not have to go through the trouble of looking for accommodation and arranging for travel.
  • Training programs are tailor-made to suite your establishment’s specific needs.
  • You maintain control of the training – You have the freedom to decide the duration of the training. You choose less busier times so as not to jeopardize daily operations.
  • You save on your training budget. The more staff you have to train, the bigger you save.
  • Everyone stays on-site and is accessible when needed.
  • You, as the manager has the opportunity to sit in, observe and contribute.
  • You can combine your staff training with staff from other branches or neigbouring hotels.
  • Staff is trained at the venue they are familiar with, using the equipment they used in their everyday life.
  • You can even participate with other branches, hospitality establishments, et
  • Training increases staff motivation and team building within departments.
  • Participants return from the training feeling refreshed and more enthusiast about their job.

Contact us now on training@hotelstafftraining.com or training@samhospitality.co.za

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Hotel Staff Training Kwazulu Natal

Are you managing a hotel, lodge or resort in Kwazulu Natal and you are looking for a good training provider to train your staff? Look no further. We will help you get the best out of it. Our short programs will help improve the customer service standards in your hospitality establishment.

If you have 8 or more staff members to train, we will do the training on-site / in-house! We travel to any of the following areas: Central Drakensberg, Durban, Hillcrest, Colenso, Dundee, Empangeni, Eshowe, Estcourt, Hibberdene, Hluhluwe, Howick, Kosi Bay, Ladysmith, Louwsburg, Margate, Ramsgate, Mtubatuba, Mtunzini, Mtwalume, Bergville, Newcastle, Rugged Glen, Pietermaritzburg, Port Edward, Port Shepstone, Richards Bay, St Lucia, Southern Drakensberg, Tongaat, Umdloti, Ulundi, Umhlanga Ballito, Uvongo, Vryheid and many other places.

Email training@samhospitality.co.za or call 082 765 9238 to discuss your staff training needs with us

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