Tag: lodge

1 Day Onsite Customer Service Training for Gauteng Hotels, Lodges, Boutique Hotels & Guesthouses

We are offering a 1-day extensive customer service training to hotels, game lodges, boutique hotels, wedding venues, guesthouses and restaurants. This 1 day onsite training costs R5 500 and we train up to 20 staff members. Yes, we conduct it at your venue. Whether you would like to call it a refresher course for your staff or you would like to step up the customer service experience at your establishment, we will help you get the best out of the training. Our customer service training contains the following:

Importance of the Customer

  • Customer as a source of revenue
  • The Impact on the Organisation
  • Customer satisfaction and company profitability
  • Annoying Habits
  • Anticipating Guest Needs
  • Maintaining good customer care
  • Confidentiality of Company and Guest Information
  • Personal Presentation
  • Personal development

Customer Service

  • Greeting of guests
  • Promoting facilities and services
  • Guest Expectations
  • Guest reaction to poor customer service
  • Guidelines for superior guest care
  • Customer care in other fields and industry
  • Improving customer care
  • Effective Communication
  • Range of Guests

Customer Complaints

  • Advantages of Complaints/Customer feedback
  • Methods of dealing with customer related issues
  • Range of customer complaints
  • Common Guest Complaints
  • Methods to satisfy irate guests
  • Guest Complaints Procedure
  • Written complaints
  • Documenting Complaints
  • Complaint Follow Up Action
  • Do’s and Don’ts of customer complaints
  • Complaints practices
  • Requirements for Superior Guest Care

Referral of Customers/Customer Complaints

  • Dealing directly with guests
  • Referring guests
  • Complaints occurring outside work area or authority

Would you like to take advantage of this special? Please email us on training@samhospitality.co.za or call 082 765 9238.

PLEASE NOTE THAT OFFER IS VALID FOR HOSPITALITY ESTABLISHMENTS IN GAUTENG ONLY!!!

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Palm Park Hotel | Lephalale, Limpopo | In-house Training

Congratulations to Palm Park Hotel! This amazing 113 room 3 star hotel in Lephalale, Limpopo had staff recently undergoing our 5 star in-house 2-week training program. We covered the following departments:

  • Front Office Managers
  • Receptionists & Reservationists
  • Room Attendants
  • Housekeepers
  • Porters
  • Nigh Auditors
  • Banqueting

We wish to thank the management and staff for affording us the opportunity to share our knowledge. We really enjoyed our time there. Keep up the good work!

Palm Park Hotel can be found on www.palmpark.co.za or 014 763 4385. We highly recommend this hotel if you are travelling to Lephalale or Medupi Power Station.

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Room Attendants Training | Housekeeping Training | Hotels | Game Lodges

Are you looking at improving the standards in your housekeeping department? Then you are at the right place. We will train room attendants, cleaners, housekeepers, laundry assistants and house persons for your hotel, resort or game lodge. Please note that we provide onsite / in-house training to establishments that have 8 or more staff to train. Whether it’s an existing property or pre-opening, we will assist you.

Email training@samhospitality.co.za or call +27 82 765 9238 to discuss your training needs with us.

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Hotel Pre-Opening Training

Are you about to open your hotel or lodge, or you have just revamped it and looking at training staff to match your establishment’s offerings? Whether it be a ‘test run’ or it’s a refresher training, we will help you get the best out of it.

Email training@samhospitality.co.za to discuss your requirements.

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Wine Service Training | Hotels | Restaurants | Waiters

Are your waitrons knowledgeable about the topic of wine? Are you losing profits due to your restaurant staff not being able to upsell? Are you aware that you can increase your profits tremendously by training your waitstaff to on how to sell wines? Let us help you with this 3-day course. If you have 8 or more staff members, we will come to your establishment to train your staff onsite.

The wine service course contains the following subjects:

  • WINE – HOW IT IS MADE
  • BLENDING AND MATURATION
  • SHELF-LIFE FOR WINES
  • CULTIVARS
  • SA WINE STYLES
  • SUGAR OR SWEETNESS LEVES IN SA WINES
  • SOUTH AFRICAN WINES PRODUCERS AND CHAMPAGNE
  • WINE LEGISLATION
  • SA WINE COMPETITIONS, CHALLENGES & AWARDS
  • STORAGE AND GLASSES
  • SERVING TEMPERATURES
  • WINETASTING TERMS
  • CLIMATE
  • THE VINE AND ITS ENVIRONMENT
  • WINE SERVICE PROCEDURE
  • WINE AND FOOD PAIRING

Email training@samhospitality.co.za now. We would love to hear from you.

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Customer Service Training | Hotels | Resorts | Game Lodges | Staff

How about we help your hotel, resort or game lodge improve customer service standards? This program takes only 2 half-days. It’s a good program for all staff that have face-to-face contact with your guests, but we recommend it mostly for your waiters, receptionists, recervationists, porters, concierge, room attendants, housekeepers, front office managers, restaurant supervisors, etc . If you have 8 or more staff members to train, email us on training@samhospitality.co.za, we will come to your hotel to do the training on-site. It covers the following subjects:

Importance of the Customer

Customer Service

Customer Complaints

Referral of Customers/Customer Complaints

Complaints occurring outside work area or authority

 

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Waiter Training | Hotels | Resorts | Game Lodges | South Africa

Are you looking at improve the service standards at your restaurant? Let us train your waitrons. We can train up to 20 staff members and training takes 3 – 5 days.

Contact us on training@samhospitality.co.za or call 082 765 9238.

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Hospitality training for South African Hotels, Resorts and Game Lodges

Are you looking at training your hospitality staff? Then you are at the right place. We will come to your place to conduct training on-site if you have 8 or more staff members. Training takes 3 – 5 days. Email training@samhospitality.co.za for a quote

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